Auto Tech Direct Ltd
Personal Information Protection Policy
Auto Tech Direct Ltd is committed to safeguarding the personal information entrusted to us by our customers. We manage your personal information in accordance with Alberta’s Personal Information Protection Act and other applicable laws. This policy outlines the principles and practices we follow in protecting your personal information.
This policy applies to Auto Tech Direct Ltd and any person or company providing services on our behalf.
A copy of this policy is provided to any customer upon request.
WHAT IS PERSONAL INFORMATION?
Personal information means information about an identifiable individual. This includes an individual’s name, home address, phone number, email address, and secondary contact information.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We collect only the personal information that we need for the purposes of providing services to our customers, including personal information needed to:
- Open and manage a customer file
- Deliver requested products or services
- Provide warranties for products or services
- Contacting customers about appointments
- Follow-up with customers to determine satisfaction with our services
- Meet regulatory requirements
We normally collect client information directly from our customers. We may collect your information from other persons with your consent or as authorized by law.
We inform our clients, before or at the time of collecting personal information, of the purposes for which we are collecting the information. The only time we don’t provide this notification is when a client volunteers information for an obvious purpose (for example, requesting a quote for repairs and volunteering information such as vehicle make/model and customer name and contact information)
CONSENT
We ask for consent to collect, use or disclose customer personal information, except in specific circumstances where collection use, or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.
We ask for your express consent for some purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where express consent is needed, we will normally ask customers to provide their consent orally (in person, by telephone), in writing (by signing a consent form), or electronically (requesting a quote)
In cases that do not involve sensitive personal information, we may rely on “opt-out” consent. For example, we may disclose your contact information to other organizations that we believe may be of interest to you, unless you request that we do not disclose your information. You can do this by contacting Auto Tech Direct Ltd at any time.
A customer may withdraw consent to the use and disclosure of personal information at any time, unless the personal information is necessary for us to fulfil our legal obligations. We will respect your decision, but we may not be able to provide you with certain products or services if we do not have the necessary personal information.
We may collect, use or disclose customer personal information without consent only as authorized by law. For example, we may not request consent when the collection, use or disclosure is reasonable for an investigation or legal proceeding, to collect a debt owed to our organization, in an emergency that threatens life, health or safety, or when the personal information is from a public telephone directory.
HOW DO WE USE AND DISCLOSE PESONAL INFORMATION?
We use and disclose customer personal information only for the purposes for which the information was collected, except as authorized by law. For example, we may use customer contact information to deliver goods. The law also allows us to use that contact information for the purpose of collection debt owed to our organization, should that be necessary.
If we wish to use or disclose your personal information for any new business purpose, we will ask for your consent.
HOW DO WE SAFEGUARD PERSONAL INFORMATION?
We make every reasonable effort to ensure that customer information is accurate and complete. We rely on our customers to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible.
In some cases, we may ask for a written request for correction.
We protect customer personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.
We use appropriate security measures when destroying customer personal information, including shredding paper records and permanently deleting electronic records.
We retain customer personal information only as long as is reasonable to fulfil the purposes for which the information was collected or for legal or business purposes.
ACCESS TO RECORDS CONTAINING PERSONAL INFORMATION
Customers of Auto Tech Direct Ltd have a right to access their own personal information in a record that is in our custody or under our control, subject to some exceptions. For example, organizations are required under the Personal Information Protection Act to refuse to provide access to information that would reveal personal information about another individual. Organizations are authorized under the Act to refuse access to personal information if disclosure would reveal confidential business information. Access may also be refused if the information is privileged or contained in mediation records.
If we refuse a request in whole or in part, we will provide the reasons for the refusal. In some cases where exceptions to access apply, we may withhold that information and provide you with the remainder of that record.
You may make a request for access to your personal information by either verbal request or by writing to Brandon Curry, Owner of Auto Tech Direct Ltd to Brandon@autotechdirect.ca
You must provide sufficient information in your request to allow us to identify the information you are seeking.
You may also request information about our use of your personal information and any disclosure of that information to persons outside our organization.
You may also request a correction of an error or omission in your personal information.
We will respond to your request withing 5 business days.
QUESTIONS AND COMPLAINTS
If you have a question or concern about any collection, use or disclosure of personal information by Auto Tech Direct Ltd, or about a request for access to your own personal information, please contact Brandon Curry in the first instance:
Brandon Curry RSE, Owner
Auto Tech Direct Ltd
403 456 0086
If you are not satisfied with the response you receive, you should contact the Information and Privacy Commissioner of Alberta:
Office of the Information and Privacy Commissioner of Alberta
9925 109 St NW
Edmonton, AB T5K 2J8
Phone: (780) 422-6860 Toll Free: 1-888-878-4044
Email: generalinfo@oipc.ab.ca Website: www.oipc.ab.ca/